Programme Proposition
A practical two-day programme that equips banking professionals to use Generative AI to work faster while maintaining disciplined verification, confidentiality, data protection and governance.
Why This Programme
In banking, productivity gains are useful only when AI-assisted outputs remain accurate, confidential, traceable and aligned with institutional controls. The programme addresses productivity pressure together with accuracy risk, confidentiality risk, inconsistent adoption, governance gaps and implementation gaps.
Who Should Attend
- Credit and credit administration officers
- Compliance, AML/CFT and risk teams
- Internal audit and governance personnel
- Branch managers and banking operations teams
- Customer experience, product, marketing and digital banking teams
- Human resources, finance and corporate services personnel
- Supervisors, managers and department heads responsible for documentation, analysis, reporting or workflow improvement
Learning Outcomes
- Draft and refine professional banking documents with clearer structure and verification requirements
- Detect hallucinations, questionable references, incorrect figures and unsupported conclusions before use
- Protect confidential and personal information through redaction, anonymisation and data minimisation
- Use AI to assist with spreadsheet formulas and structured analysis while independently checking results
- Build reusable prompt templates for common departmental tasks
- Define suitable use cases, human-review requirements, escalation points and practical controls for responsible AI adoption
Two-Day Programme Architecture
Day 1
Foundations, Productivity & Safe Use
- AI in Malaysian Banking
- How AI Fails: Hallucination & Verification
- Structured Prompting for Professional Work
- Applied Lab: Documents at Speed
- Confidentiality, Banking Secrecy & PDPA
- Applied Lab: Summarise & Verify
Day 2
Applications, Playbooks & Governance
- Credit, Risk & Compliance Applications
- Operations, Branch & Customer Experience
- Numbers: AI-Assisted Excel & Data Analysis
- Building the Departmental Prompt Library
- Capstone: Departmental AI Playbook
- Governance & 30-Day Implementation Plan
Hands-On Learning
Participants work through guided practice, prompt clinics, scenario analysis and verification drills. The programme is designed to produce reusable workplace assets rather than classroom knowledge alone.
Participant Takeaways
- Practical structured-prompting framework
- AI output verification checklist
- Confidentiality, redaction and safe-prompting checklist
- Departmental starter prompt library
- Departmental Generative AI playbook
- 30-day responsible AI implementation plan
- Certificate of Completion, subject to attendance and agreed assessment requirements
Delivery & Customisation
The programme is designed for an in-house cohort and can be delivered face-to-face at the client premises or online through an agreed platform. Department-specific cases can be adapted for credit, compliance, risk, operations, branches, customer experience or corporate services. No programming background is required.